DPG Policies

DPG Data Protection and Privacy Policy

Updated 17th April 2023.

At DPG, we are committed to protecting and respecting your privacy.

This policy explains who we are, what, when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Any questions regarding this policy and our privacy practices should be sent:

By email to courses@dpglearn.co.uk

By phone to 0330 828 2392

By post to DPG, 7 West Nile St, Glasgow G1 2PR

Who are we?

We’re DPG, one of the world's most experienced distance learning organisations.  Our aim is to make learning as accessible as possible in a way that lets you decide when, where and how you learn.

DPG Limited is a company incorporated and registered in England under company number 02708805.

We are also a registered as a data controller with the UK Information Commissioner’s Office (ICO) under registration number C1328993.

Our registered office at DPG Limited, 3rd Floor, Ashley Road, Altrincham, United Kingdom, WA14 2DT.

How do we collect information about you?

Information is provided to DPG by:

  • Filling out an enquiry form on the DPG website
  • Filling out an enquiry form for one of our courses on a third-party website, such as an awarding body, online job noticeboard website, or a generic course enquiry website, which is then automatically sent to us
  • Correspondence by phone, email or chat
  • Requests to join our social media channels such as Facebook, LinkedIn and Twitter
  • Information provided when contact is made with the Student Service team to report a problem, resolve a query or provide general system advice and support
  • Surveys to support continuous improvements in the student experience
  • Career development tools to support your continued learning
  • Completion of an Apprenticeship enrolment form
  • Any pre-enrolment diagnostic test that may be required

What information do you provide?

When you submit your details to us through an enquiry on our website [or a trusted third party], we’ll collect the following information:

  • Your full name
  • Your email address
  • Your telephone number

When you speak to our course advisors or enrol on a course, we may ask for the following information:

  • Your full name
  • Your email address
  • Your telephone number
  • Your education and work experience, where relevant to the course
  • Your postal address
  • Your date of birth
  • Payment information including credit card number and bank account details
  • Company Name and Address
  • Copy of your identification, either passport or driving license.

If a third party is paying for your course then we will ask them for the following information:

  • Full name
  • Email address
  • Postal address
  • Date of Birth
  • Payment information including credit card number and bank details

When you are studying, we may collect the following information about you:

  • Service queries or problems
  • Academic tutor queries
  • Coursework or assessments submissions
  • Student event or survey
  • Career development plans

When you enrol as a student, we’ll ask if you have any special educational requirements that might require us to make adjustments to the course or assessments. We ask this so that we can take reasonable steps to accommodate your needs and give you the best student experience possible. Any such health information is known as special category personal data under data protection laws. We may share this with our Awarding bodies so that they can take your requirements into consideration when setting assignments or exams.

This information will only be used to help you.

As with all your data, you can ask us to delete or modify this information at any time. Please see further information about your privacy rights below.

How and why we use your personal information


Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.:
to comply with our legal and regulatory obligations;

  • for the performance of our contract with you or to take steps at your request before entering into a contract;
  • for our legitimate interests or those of a third party; or where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

The list below explains what we use (process) your personal information for and our legal basis for doing so:

Students: If you are a student, our processing of your personal data is necessary for the performance of our contract with you, i.e. to provide you with the course you have enrolled on. If you do not provide us with certain personal information that we request when you apply for one of our courses, then we may not be able to offer this course to you. We will seek your consent to process any special categories of personal data (such as health information) that we may request when you apply for one of our courses.

Enquiries and Feedback: We use personal information submitted to us when you make an enquiry or when you provide feedback to us for our legitimate interests of engaging with potential students and identifying how we can improve our services.

Job Applications: We collect personal information in the context of processing job applications as necessary to comply with our legal and regulatory obligations to ensure that our application processes comply with applicable laws, and also for our legitimate interests to ensure that candidates are appropriately qualified and suitable for working with us. Such processing may also be necessary for us to take steps before entering into an employment contract with a candidate.

Business Contacts: We use personal contact details of business contacts (including agents, contractors and individuals that represent our suppliers and business partners) for our own legitimate interests of running our business.
Website: The technical information gathered from the use of our website (including through our use of cookies) which may include personal data, is used for our legitimate interest of ensuring that our website is functioning properly and to help us make business decisions about the information to be provided on our website.

Marketing: We may use your personal information to send you updates about our services, including exclusive offers, promotions or new courses. We have a legitimate interest in processing your personal information for marketing purposes. This means we do not usually need your consent to send you marketing communications. However, where consent is needed, we will ask for this consent separately. You have the right to opt out of receiving marketing communications at any time (please see "How to unsubscribe from marketing communications" below). We will always treat your personal information with utmost respect and never share it with other organisations for marketing purposes.

How long do we keep your data?


If you submit your details as a prospective student, we’ll store this data for 3 years.

If you enrol as a student, we’ll store your data for 7 years after the completion of your course in line with regulatory and governing body requirements, where there may be a requirement to hold your data to evidence the completion of your studies or for audit purposes.

Technical information about your visit to our website may be kept for the following retention periods:

  • Google unique visitor tracking - 2 years.
  • Google analytics session - 30 minutes.
  • Google referral - 6 months.

For more information about how long we keep your data, please contact us at the details above.

How do we keep your data secure?


We take your privacy and security very seriously and take appropriate measures to ensure that your data is protected from misuse.

We have an ongoing programme of improvement and development in order to protect your personal data from unauthorised access, accidental loss and/or destruction.

We use the following security measures to protect your data:

  • Industry standard secure sockets layer (SSL) technology, to protect personal information, as well as the use of specific logins and secure passwords
  • Our web servers and database servers are held in a securely managed data centre and are further protected with a personal firewall and inherent security layers
  • firewalls, anti-virus, secure file transfers as used where required
  • encryption of emails is used where required
  • office security
  • access to personal data is granted on an "as-needed" basis
  • an incident and disaster recovery protocol framework is in place to help us manage any data security breaches


Please be aware that communications over the internet, such as e-mails/instant messaging, are not secure unless they have been encrypted. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Who do we share your data with?

In order to provide and improve our services, we may share relevant information with the following third parties. All of our third parties are trusted and take appropriate measures to ensure your data is secure.

  • Contracted Apprenticeship Partners including Realise Training to support enrolment on funded courses for Apprentices
  • Awarding Bodies – for Registration and Certification of your qualification, including CIPD whose privacy policy can be found here
  • Examination and Workshop venues – for arrangement of workshops and exams
  • The National Apprenticeship Service for Apprenticeships
  • Your personally assigned tutor(s) and assessor(s)
  • Publishers – to supply textbooks relevant to your studying
  • Buyapowa - if you enrol as a student, we will share your data with Buyapowa who run our refer-a-friend programme
  • Abintegro – if you enrol as a student or sign up for a free trial of our Career Hub, we will share your data with Abintegro who host the Career Hub service
  • Facebook - if you submit your details on our website or enrol as a student, we may share your details with Facebook in order to provide you with tailored Facebook adverts from us. Please see Facebook’s privacy policy for more information.

We may also share your information if:

  • It’s necessary to enforce our Terms & Conditions or other policies
  • It’s necessary to protect our rights, property, employees or students
  • It’s necessary to protect ourselves or others against fraud or credit risk
  • We’re required to by law
  • You’ve given us your consent to pass your details to additional third parties

Coursework and assessment submissions will only be shared securely based on the terms of the student agreement; for example, with a designated person or department in the relevant Awarding Organisation.

Technical information gathered about your use of our website may be shared with Google Analytics. We work with Google Analytics to automatically collect information including: IP address; MAC (Media Access Control) address; unique identifier or other persistent or non-persistent device identifier; device software platform and firmware, mobile phone carrier and geolocation data to help us understand your use of our website such as how often you return, what parts of the website you visit, how you use the website and how long you spend on the website. This third party provider is prohibited from using our data for any other purposes. Go to https://www.google.com/analytics/terms/us.html to read the Google Analytics Privacy Policy.

Transferring your data across borders outside the EEA and UK

This is relevant as countries outside the EEA and UK are not bound by the same data protection regulations as those within the EEA and UK.

The European Economic Area (EEA) includes the EU member states plus Iceland, Norway, and Liechtenstein, and is covered by the General Data Protection Regulations (GDPR).

Your data might be shared with the non-EEA or UK companies below contracted to provide a service to us. We trust these companies with your data because they’ve ensured that their data protection measures are at least as extensive as those required within the EEA and UK by GDPR.

  • Bizible – MS Azure – to support the efficiency of our marketing campaigns
  • Adobe E-sign – AWS US – to support electronic signatures
  • VWO – US – A/B testing tool

You can view these companies’ privacy policies here:

bizible privacy policy

adobe privacy policy

vwo platform security compliance gdpr policy

Your rights regarding your personal data

Under data protection laws, you have many rights regarding your personal data which may generally be exercised free of charge. These include the right to:

  • fair processing of information and transparency over how we use your use personal data (as contained in this policy)
  • require us to correct mistakes in your information which we hold
  • require us to delete your personal information in certain situations
  • receive a copy of the personal information you’ve provided to us in a structured, commonly-used and machine-readable format
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances
  • claim compensation for damages caused by our breach of any data protection laws

For full information on your rights, including how and when they apply, please contact us or seek guidance from the ICO.

You can exercise any of these rights by emailing contact@dpglearn.co.uk, by phoning 0330 828 2392 or by writing to DPG, 7 West Nile St, Glasgow G1 2PR and providing the following information:

  • Your name
  • Your postal address
  • A telephone number where you can be reached
  • A photocopy of your passport or driving license
  • Your signature and the date of the request
  • Signed authority from the individual whose data is required if you are applying on their behalf

How to delete or modify your personal information

If for any reason you’d like us to delete or modify your data, or opt-out of any communications, you can do this for free. Contact us at courses@dpglearn.co.uk and we’ll meet your request within one month.

However, you should be aware that we may not be able to delete your personal data if there is a legitimate reason for us to continue to hold your data; for example, we may continue to hold personal data where we are under a legal obligation to do so, or where such information may need to be used by us in the exercise or defence of any legal claim.

How to request a copy of your personal information

You can ask us for a copy of the information we hold on you at any time, free of charge, by contacting us on courses@dpglearn.co.uk. We’ll respond within one month.

How to unsubscribe from marketing communications

To opt out of our emails or other marketing communications, click the ‘unsubscribe’ button at the bottom of any email or text "STOP" in response to any marketing text message we send you.

To opt out of us sharing details with Facebook that you have submitted through our website or as part of your enrolment process, email contact@dpglearn.co.uk.

How to make a complaint

We’ll do our best to resolve any complaint or question you have about the data you store with us.

If you believe we’ve breached data protection laws, you have the right to lodge a complaint with the relevant supervisory body where you work, live, or where the alleged breach occurred.

In the UK, this is the ICO, which can be reached here or by phone on 0303 123 1111.

How and when we may change this policy

We will keep this policy under review and any changes made from time to time will be posted on this page.

Please check back regularly to keep informed of updates or changes to this privacy statement. We will notify any significant changes via an announcement on our website.

Frequently Asked Questions

Information will be provided to us by:

  • Filling out an enquiry form on our website or data capture forms on our other landing pages
  • Filling out an enquiry form on one of our trusted third-party websites such as an awarding body or course enquiry website
  • Correspondence by phone, email, or live chat
  • Requests to join our social media channels or online community
  • Surveys to support improvements and learner experiences.

We may collect the following information:

  • name and job title
  • company name and industry
  • contact information including email address and telephone number
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers.

When you speak to our course advisors or enrol on a course, we may ask for the following information:

  • Your full name, email address, telephone number, postal address and date of birth
  • Your education and work experience, where relevant to the course
  • Your company name, company size and industry type,
  • Your job title, job level, team size
  • Payment information including credit card number and bank account details
  • Copy of your identification, either passport of driving license.

We require this information to understand your needs and provide you with a better service, and for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • We may use the information provided to create personalised ads
  • We may use the information to customise the website according to your interests
  • We may contact you by email, phone, or mail.

We only use your personal information if we have a proper reason for doing so. For instance, where you have given consent for it to be used; to comply with legal and regulatory obligations; for our legitimate interests or those of a third party when we have a business or commercial reason to use your data. Below are reasons for why we may use your personal information:

  • Learners – our processing of your personal data is necessary for the performance of our contract with you
  • Business Contacts – we use this information for our own legitimate interests of running our business
  • Enquiries and feedback – we use personal information submitted to us when you make an enquiry or provide feedback to us for legitimate interests of engaging with potential learners or identifying how we can improve our services
  • Contracted Apprenticeship Partners - including Realise Training to support enrolment on funded courses for Apprentice
  • Job Applications – we collect personal information when processing job applications to comply with legal and regulatory obligations
  • Marketing – we have a legitimate interest in processing your personal information for marketing purposes. We may send you updates about our services including offers or promotions. We do not usually need your consent to send you marketing communications, though where it is needed, we will ask for it separately. You have the right to opt out of marketing communications at any time
  • Website – we use information collected on our website to monitor its functionality and help us make business decisions about the contents of our website.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  If you decline this may prevent you from taking full advantage of the website.

Necessary Cookies:

Name: _GRECAPTCHA

Provider: google.com

Description: This cookie is set by Google reCaptcha, which protects our site against SPAM enquiries on contact forms within our site

Type: HTTPS

Expiry: 6 months

Path: /recaptcha

 

Name: _cookieconsent_status

Provider: .dpglearn.co.uk

Description: Determines whether the visitor has accepted the cookie consent box

Type: HTTP

Expiry: 1 year

Data is sent to: Data is sent to Ireland

 

Name: JSESSIONID

Provider: metrics.responsetap.com

Description: Preserves user states across page requests

Type: HTTP

Expiry: Session

Data is sent to: Data is sent to UK

 

Name: LPSID-29939148

Provider: .dpglearn.co.uk

Description: Current active (or last) monitoring session (Live Person for web chat engagements)

Expiry: Session

 

Name: LPVID

Provider: .dpglearn.co.uk

Description: Current active (or last) monitoring session (Live Person for web chat engagements)

Expiry: Session

Type: Visitor ID as identified in Conversational Cloud. Identifies a browser as long as cookie is not delete

 

VWO Cookies – these cookies are set by a tool ICS Learn currently use to A/B test new versions of existing pages

Name: _vis_opt_s

Provider: .dpglearn.co.uk

Description: This cookie tracks session created for a visitor, i.e., the number of times the browser was closed and reopened. The value is >=1, followed by a pipe sign. For example, the value of 2 indicates that the visitor restarted the browser once while 3 means twice

Expiry: 100 days

 

Name: _vis_opt_test_cookie

Provider: .dpglearn.co.uk

Description: This cookie is created to detect if the cookies are enabled on the visitor’s browser or not. It also helps in tracking the number of browser sessions a visitor has gone through. The value of this cookie is always 1

Type: Session

 

Name: _vwo_ds

Provider: .dpglearn.co.uk

Description: This cookie stores persistent user-level data for VWO Insights

Expiry: 100 days

 

Name: _vwo_sn

Provider: .dpglearn.co.uk

Description: This cookie stores session-level information

Type: Session

 

Name: _vwo_uuid

Provider: .dpglearn.co.uk Description: This cookie generates a unique id for every visitor and is used for the report segmentation feature in VWO, and it also allows you to view data in a more refined manner

Expiry: 10 years

 

Preferences related cookies:

Name: lang

Provider: ads.linkedin.com

Description: Remembers the users selected language version of a website

Type: HTTPS

Expiry: Session

Data is sent to: Data is sent to Ireland

 

Name: lang

Provider: linkedin.com

Description: Set by LinkedIn when a web page contains an embedded ‘Follow Us’ panel

Type: HTTPS

Expiry: Session

Data is sent to: Data is sent to US

 

Name: li_gc

Provider: linkedin.com

Description: Used to store consent of guests regarding the use of cookies for non-essential purposes

Type: HTTPS

Expiry: 2 years

 

Statistics related cookies:

Name: AnalyticsSyncHistory

Provider: .linkedin.com

Description: Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries

Type: HTTPS

Expiry: 30 days

 

Name: _uetsid

Provider: .dpglearn.co.uk

Description: This cookie is used by Bing to gather anonymous information on how visitors are using websites

Type: HTTPS

Expiry: 1 days

 

Name: _uetvid

Provider: .dpglearn.co.uk

Description: This cookie is used by Bing to gather anonymous information on how visitors are using websites

Type: HTTPS

Expiry: 30 days

 

Name: _dc_gtm_UA-39483992-12

Provider: .dpglearn.co.uk

Description: Used by Google Tag Manager to control loading of a Google Analytics script tag Type: HTTP

Expiry: 1 day

Data is sent to: Data is sent to US

 

Name: _ga

Provider: .dpglearn.co.uk

Description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website Type: HTTP

Expiry: 2 years

Data is sent to: Data is sent to US

 

Name: _gid

Provider: .dpglearn.co.uk

Description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website Type: HTTP

Expiry: 1 year

Data is sent to: Data is sent to US

 

Name: _vwo_uuid_v2

Provider: .dpglearn.co.uk

Description: This cookie is set to make split-test on the website, which optimizes the websites relevance towards the visitor – cookie can also be set to improve the visitors experience

Type: HTTP

Expiry: 1 year

Data is sent to: Data is sent to UK

 

Name: li_alerts

Provider: linkedin.com

Description: Used to track impressions of LinkedIn alerts, such as the Cookie Banner and to implement cool off periods for display of alerts

Expiry: 1 year

 

Marketing related cookies:

Name: _biz_nA

Provider: .dpglearn.co.uk

Description: Collects data on sites visitors preferences and behaviour on the website. This information is used to make content and advertising more relevant.

Type: HTTP

Expiry: 1 Year

Data is sent to: Data is sent to US

 

Name: _biz_pendingA

Provider: .dpglearn.co.uk

Description: Collects data on sites visitors preferences and behaviour on the website. This information is used to make content and advertising more relevant.

Type: HTTP

Expiry: 1 Year

Data is sent to: Data is sent to US

 

Name: _biz_sid

Provider: .dpglearn.co.uk

Description: Collects data on sites visitors preferences and behaviour on the website. This information is used to make content and advertising more relevant.

Type: HTTP

Expiry: 1 day

Data is sent to: Data is sent to US

 

Name: _biz_uid

Provider: .dpglearn.co.uk

Description: Collects data on sites visitors preferences and behaviour on the website. This information is used to make content and advertising more relevant.

Type: HTTP

Expiry: 1 Year

Data is sent to: Data is sent to US

 

Name: _BUID

Provider: .bizible.com

Description: Collects data on sites visitors preferences and behaviour on the website. This information is used to make content and advertising more relevant.

Type: HTTP

Expiry: 1 Year

Data is sent to: Data is sent to US

 

Name: _gcl_au

Provider: .dpglearn.co.uk

Description: Used by Google AdSense for experimenting with advertisement efficiency across websites user their services

Type: HTTP

Expiry: 3 Months

Data is sent to: Data is sent to US

 

Name: bcookie

Provider: LinkedIn.com

Description: Used by the social networking service linkedin, for tracking the use of embedded services

Type: HTTP

Expiry: 2 Years

Data is sent to: Data is sent to US

 

Name: bscookie

Provider: LinkedIn.com

Description: Used by the social networking service linkedin, for tracking the use of embedded services

Type: HTTP

Expiry: 2 Years

Data is sent to: Data is sent to US

 

Name: lidc

Provider: LinkedIn.com

Description: Used by the social networking service, LinkedIn, for tracking the use of embedded services

Type: HTTP

Expiry: 1 Day

Data is sent to: Data is sent to US

 

Name: MUID

Provider: bing.com

Description: Used by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains

Type: HTTP

Expiry: 1 Year

Data is sent to: Data is sent to US

 

Name: UserMatchHistory

Provider: LinkedIn.com

Description: Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences

Type: HTTP

Expiry: 30 Days

Data is sent to: Data is sent to US

Name: IDE

Provider: doubleclick.net

Description: Used by the social networking service linkedin, for tracking the use of embedded services

Type: HTTP

Expiry: 1 Year

Data is sent to: Data is sent to US

 

Other cookies:

Name: lidc

Provider: .linkedin.com

Description: To facilitate data center selection

Expiry: 1 day

 

Name: biz_flagsA

Provider: .dpglearn.co.uk

Description: Statistics and tracking cookie to determine how visitors interact with the website Type: HTTP

Expiry: 1 Year

Data is sent to: Data is sent to US

 

Name: adiLP

Provider: .dpglearn.co.uk

Description: This cookie is used to track and link website visitor behaviour to telephone calls made by the visitor using the dynamic phone number generated which is unique to them

Type: HTTP

Expiry: 1 Day

Data is sent to: Data is sent to US

 

Name: adiS

Provider: .dpglearn.co.uk

Description: This cookie is used to track and link website visitor behaviour to telephone calls made by the visitor using the dynamic phone number generated which is unique to them

Type: HTTP

Expiry: 1 Day

Data is sent to: Data is sent to US

 

Name: adiV

Provider: .dpglearn.co.uk

Description: This cookie is used to track and link website visitor behaviour to telephone calls made by the visitor using the dynamic phone number generated which is unique to them

Type: HTTP

Expiry: 1 Year

Data is sent to: Data is sent to US

 

Name: adiVi

Provider: .dpglearn.co.uk

Description: This cookie is used to track and link website visitor behaviour to telephone calls made by the visitor using the dynamic phone number generated which is unique to them

Type: HTTP

Expiry: 1 Day

Data is sent to: Data is sent to US

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We use the data you give us about yourself to ensure that when you visit the site, you don’t miss the offers and information relevant to you.

We and our reputable third-party companies will collect website usage information about visitors to our website for the purposes of statistical analysis, sales and marketing research, tracking page usage and paths used by visitors through our site, targeting the site content, targeting our marketing campaigns and direct marketing emails, targeting our internet banner advertisements on our website and on other websites and tracking use of our internet banner advertisements and other links from our marketing partners’ websites to our website.

For this purpose, we and our third-party companies note information on the path you take to get to our site and on some of the pages you visit on our website through the use of cookies.

We may use this information to undertake sales and marketing research and to tailor our site, our marketing campaigns and email communications specifically to you, and your recent activity on our site.

We may use your data to communicate information we think may interest you.

DPG will only collect, process and store information about you that we have collected from you with your consent. Personal data is not captured or stored through the DPG website without your prior consent.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Whenever you receive direct marketing you will have the option to unsubscribe. You can also contact us directly if you wish for us to stop sending direct marketing to you: marketing@dpglearn.co.uk

If your details change, please resubmit them on the site and our records will reflect your new details. You can also contact us on courses@dpglearn.co.uk  to notify us of any changes.

Under the General Data Protection Regulation (GDPR), you may request a copy of any personal data about you held by us and we must reply within one calendar month.

The request can be made verbally, electronically by email or in writing.

Under General Data Protection Regulation laws (GDPR), you have rights regarding your personal data which may generally be exercised free of charge. These include the right to:

  • fair processing of information and transparency over how we use your use personal data
  • require us to delete your personal information in certain situations
  • require us to make amendments and correct mistakes in your information which we hold
  • receive a copy of the personal information you’ve provided to us in a commonly-used and machine-readable format
  • object to our continued processing of your personal information or otherwise restrict our processing of your data
  • object at any time to processing of personal information concerning you for direct marketing
  • claim compensation for damages caused by our breach of any data protection laws.

For full information on your rights, including how and when they apply, please see the ICO website.

The DPG Academic Policy Handbook gives formal notice and explanation to the policies and procedures written and agreed by key stakeholders within the business. This Academic Policy Handbook, ‘APH’, provides clear guidance to the expectations of students and DPG whilst undertaking your studies. The APH is written in conjunction with and supported by both the student contract and DPG Quality and Performance Framework.

The DPG Community Policy covers our privacy policy for the DPG Professional Development Community.