DPG Policies

This privacy policy sets out how DPG uses and protects any information that you give DPG when you use this website.

DPG is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified you can be assured that it will only be used in accordance with this privacy statement.

DPG may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Frequently Asked Questions

Information will be provided to us by:

  • Filling out an enquiry form on our website or data capture forms on our other landing pages
  • Filling out an enquiry form on one of our trusted third-party websites such as an awarding body or course enquiry website
  • Correspondence by phone, email, or live chat
  • Requests to join our social media channels or online community
  • Surveys to support improvements and learner experiences.

We may collect the following information:

  • name and job title
  • company name and industry
  • contact information including email address and telephone number
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers.

When you speak to our course advisors or enrol on a course, we may ask for the following information:

  • Your full name, email address, telephone number, postal address and date of birth
  • Your education and work experience, where relevant to the course
  • Your company name, company size and industry type,
  • Your job title, job level, team size
  • Payment information including credit card number and bank account details
  • Copy of your identification, either passport of driving license.

We require this information to understand your needs and provide you with a better service, and for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • We may use the information provided to create personalised ads
  • We may use the information to customise the website according to your interests
  • We may contact you by email, phone, or mail.

We only use your personal information if we have a proper reason for doing so. For instance, where you have given consent for it to be used; to comply with legal and regulatory obligations; for our legitimate interests or those of a third party when we have a business or commercial reason to use your data. Below are reasons for why we may use your personal information:

  • Learners – our processing of your personal data is necessary for the performance of our contract with you
  • Business Contacts – we use this information for our own legitimate interests of running our business
  • Enquiries and feedback – we use personal information submitted to us when you make an enquiry or provide feedback to us for legitimate interests of engaging with potential learners or identifying how we can improve our services
  • Contracted Apprenticeship Partners - including Realise Training to support enrolment on funded courses for Apprentice
  • Job Applications – we collect personal information when processing job applications to comply with legal and regulatory obligations
  • Marketing – we have a legitimate interest in processing your personal information for marketing purposes. We may send you updates about our services including offers or promotions. We do not usually need your consent to send you marketing communications, though where it is needed, we will ask for it separately. You have the right to opt out of marketing communications at any time
  • Website – we use information collected on our website to monitor its functionality and help us make business decisions about the contents of our website.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  If you decline this may prevent you from taking full advantage of the website.

Necessary Cookies:

Name: _GRECAPTCHA

Provider: google.com

Description: This cookie is set by Google reCaptcha, which protects our site against SPAM enquiries on contact forms within our site

Type: HTTPS

Expiry: 6 months

Path: /recaptcha

 

Name: _cookieconsent_status

Provider: .dpglearn.co.uk

Description: Determines whether the visitor has accepted the cookie consent box

Type: HTTP

Expiry: 1 year

Data is sent to: Data is sent to Ireland

 

Name: JSESSIONID

Provider: metrics.responsetap.com

Description: Preserves user states across page requests

Type: HTTP

Expiry: Session

Data is sent to: Data is sent to UK

 

Name: LPSID-29939148

Provider: .dpglearn.co.uk

Description: Current active (or last) monitoring session (Live Person for web chat engagements)

Expiry: Session

 

Name: LPVID

Provider: .dpglearn.co.uk

Description: Current active (or last) monitoring session (Live Person for web chat engagements)

Expiry: Session

Type: Visitor ID as identified in Conversational Cloud. Identifies a browser as long as cookie is not delete

 

VWO Cookies – these cookies are set by a tool ICS Learn currently use to A/B test new versions of existing pages

Name: _vis_opt_s

Provider: .dpglearn.co.uk

Description: This cookie tracks session created for a visitor, i.e., the number of times the browser was closed and reopened. The value is >=1, followed by a pipe sign. For example, the value of 2 indicates that the visitor restarted the browser once while 3 means twice

Expiry: 100 days

 

Name: _vis_opt_test_cookie

Provider: .dpglearn.co.uk

Description: This cookie is created to detect if the cookies are enabled on the visitor’s browser or not. It also helps in tracking the number of browser sessions a visitor has gone through. The value of this cookie is always 1

Type: Session

 

Name: _vwo_ds

Provider: .dpglearn.co.uk

Description: This cookie stores persistent user-level data for VWO Insights

Expiry: 100 days

 

Name: _vwo_sn

Provider: .dpglearn.co.uk

Description: This cookie stores session-level information

Type: Session

 

Name: _vwo_uuid

Provider: .dpglearn.co.uk Description: This cookie generates a unique id for every visitor and is used for the report segmentation feature in VWO, and it also allows you to view data in a more refined manner

Expiry: 10 years

 

Preferences related cookies:

Name: lang

Provider: ads.linkedin.com

Description: Remembers the users selected language version of a website

Type: HTTPS

Expiry: Session

Data is sent to: Data is sent to Ireland

 

Name: lang

Provider: linkedin.com

Description: Set by LinkedIn when a web page contains an embedded ‘Follow Us’ panel

Type: HTTPS

Expiry: Session

Data is sent to: Data is sent to US

 

Name: li_gc

Provider: linkedin.com

Description: Used to store consent of guests regarding the use of cookies for non-essential purposes

Type: HTTPS

Expiry: 2 years

 

Statistics related cookies:

Name: AnalyticsSyncHistory

Provider: .linkedin.com

Description: Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries

Type: HTTPS

Expiry: 30 days

 

Name: _uetsid

Provider: .dpglearn.co.uk

Description: This cookie is used by Bing to gather anonymous information on how visitors are using websites

Type: HTTPS

Expiry: 1 days

 

Name: _uetvid

Provider: .dpglearn.co.uk

Description: This cookie is used by Bing to gather anonymous information on how visitors are using websites

Type: HTTPS

Expiry: 30 days

 

Name: _dc_gtm_UA-39483992-12

Provider: .dpglearn.co.uk

Description: Used by Google Tag Manager to control loading of a Google Analytics script tag Type: HTTP

Expiry: 1 day

Data is sent to: Data is sent to US

 

Name: _ga

Provider: .dpglearn.co.uk

Description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website Type: HTTP

Expiry: 2 years

Data is sent to: Data is sent to US

 

Name: _gid

Provider: .dpglearn.co.uk

Description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website Type: HTTP

Expiry: 1 year

Data is sent to: Data is sent to US

 

Name: _vwo_uuid_v2

Provider: .dpglearn.co.uk

Description: This cookie is set to make split-test on the website, which optimizes the websites relevance towards the visitor – cookie can also be set to improve the visitors experience

Type: HTTP

Expiry: 1 year

Data is sent to: Data is sent to UK

 

Name: li_alerts

Provider: linkedin.com

Description: Used to track impressions of LinkedIn alerts, such as the Cookie Banner and to implement cool off periods for display of alerts

Expiry: 1 year

 

Marketing related cookies:

Name: _biz_nA

Provider: .dpglearn.co.uk

Description: Collects data on sites visitors preferences and behaviour on the website. This information is used to make content and advertising more relevant.

Type: HTTP

Expiry: 1 Year

Data is sent to: Data is sent to US

 

Name: _biz_pendingA

Provider: .dpglearn.co.uk

Description: Collects data on sites visitors preferences and behaviour on the website. This information is used to make content and advertising more relevant.

Type: HTTP

Expiry: 1 Year

Data is sent to: Data is sent to US

 

Name: _biz_sid

Provider: .dpglearn.co.uk

Description: Collects data on sites visitors preferences and behaviour on the website. This information is used to make content and advertising more relevant.

Type: HTTP

Expiry: 1 day

Data is sent to: Data is sent to US

 

Name: _biz_uid

Provider: .dpglearn.co.uk

Description: Collects data on sites visitors preferences and behaviour on the website. This information is used to make content and advertising more relevant.

Type: HTTP

Expiry: 1 Year

Data is sent to: Data is sent to US

 

Name: _BUID

Provider: .bizible.com

Description: Collects data on sites visitors preferences and behaviour on the website. This information is used to make content and advertising more relevant.

Type: HTTP

Expiry: 1 Year

Data is sent to: Data is sent to US

 

Name: _gcl_au

Provider: .dpglearn.co.uk

Description: Used by Google AdSense for experimenting with advertisement efficiency across websites user their services

Type: HTTP

Expiry: 3 Months

Data is sent to: Data is sent to US

 

Name: bcookie

Provider: LinkedIn.com

Description: Used by the social networking service linkedin, for tracking the use of embedded services

Type: HTTP

Expiry: 2 Years

Data is sent to: Data is sent to US

 

Name: bscookie

Provider: LinkedIn.com

Description: Used by the social networking service linkedin, for tracking the use of embedded services

Type: HTTP

Expiry: 2 Years

Data is sent to: Data is sent to US

 

Name: lidc

Provider: LinkedIn.com

Description: Used by the social networking service, LinkedIn, for tracking the use of embedded services

Type: HTTP

Expiry: 1 Day

Data is sent to: Data is sent to US

 

Name: MUID

Provider: bing.com

Description: Used by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains

Type: HTTP

Expiry: 1 Year

Data is sent to: Data is sent to US

 

Name: UserMatchHistory

Provider: LinkedIn.com

Description: Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences

Type: HTTP

Expiry: 30 Days

Data is sent to: Data is sent to US

Name: IDE

Provider: doubleclick.net

Description: Used by the social networking service linkedin, for tracking the use of embedded services

Type: HTTP

Expiry: 1 Year

Data is sent to: Data is sent to US

 

Other cookies:

Name: lidc

Provider: .linkedin.com

Description: To facilitate data center selection

Expiry: 1 day

 

Name: biz_flagsA

Provider: .dpglearn.co.uk

Description: Statistics and tracking cookie to determine how visitors interact with the website Type: HTTP

Expiry: 1 Year

Data is sent to: Data is sent to US

 

Name: adiLP

Provider: .dpglearn.co.uk

Description: This cookie is used to track and link website visitor behaviour to telephone calls made by the visitor using the dynamic phone number generated which is unique to them

Type: HTTP

Expiry: 1 Day

Data is sent to: Data is sent to US

 

Name: adiS

Provider: .dpglearn.co.uk

Description: This cookie is used to track and link website visitor behaviour to telephone calls made by the visitor using the dynamic phone number generated which is unique to them

Type: HTTP

Expiry: 1 Day

Data is sent to: Data is sent to US

 

Name: adiV

Provider: .dpglearn.co.uk

Description: This cookie is used to track and link website visitor behaviour to telephone calls made by the visitor using the dynamic phone number generated which is unique to them

Type: HTTP

Expiry: 1 Year

Data is sent to: Data is sent to US

 

Name: adiVi

Provider: .dpglearn.co.uk

Description: This cookie is used to track and link website visitor behaviour to telephone calls made by the visitor using the dynamic phone number generated which is unique to them

Type: HTTP

Expiry: 1 Day

Data is sent to: Data is sent to US

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We use the data you give us about yourself to ensure that when you visit the site, you don’t miss the offers and information relevant to you.

We and our reputable third-party companies will collect website usage information about visitors to our website for the purposes of statistical analysis, sales and marketing research, tracking page usage and paths used by visitors through our site, targeting the site content, targeting our marketing campaigns and direct marketing emails, targeting our internet banner advertisements on our website and on other websites and tracking use of our internet banner advertisements and other links from our marketing partners’ websites to our website.

For this purpose, we and our third-party companies note information on the path you take to get to our site and on some of the pages you visit on our website through the use of cookies.

We may use this information to undertake sales and marketing research and to tailor our site, our marketing campaigns and email communications specifically to you, and your recent activity on our site.

We may use your data to communicate information we think may interest you.

DPG will only collect, process and store information about you that we have collected from you with your consent. Personal data is not captured or stored through the DPG website without your prior consent.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Whenever you receive direct marketing you will have the option to unsubscribe. You can also contact us directly if you wish for us to stop sending direct marketing to you: marketing@dpglearn.co.uk

If your details change, please resubmit them on the site and our records will reflect your new details. You can also contact us on cipd@dpglearn.co.uk  to notify us of any changes.

Under the General Data Protection Regulation (GDPR), you may request a copy of any personal data about you held by us and we must reply within one calendar month.

The request can be made verbally, electronically by email or in writing.

Under General Data Protection Regulation laws (GDPR), you have rights regarding your personal data which may generally be exercised free of charge. These include the right to:

  • fair processing of information and transparency over how we use your use personal data
  • require us to delete your personal information in certain situations
  • require us to make amendments and correct mistakes in your information which we hold
  • receive a copy of the personal information you’ve provided to us in a commonly-used and machine-readable format
  • object to our continued processing of your personal information or otherwise restrict our processing of your data
  • object at any time to processing of personal information concerning you for direct marketing
  • claim compensation for damages caused by our breach of any data protection laws.

For full information on your rights, including how and when they apply, please see the ICO website.

The DPG, Academic Policy Handbook gives formal notice and explanation to the policies and procedures written and agreed by key stakeholders within the business. This Academic Policy Handbook, ‘APH’, provides clear guidance to the expectations of students and DPG whilst undertaking your studies. The APH is written in conjunction with and supported by both the student contract and DPG Quality and Performance Framework.

The DPG Community Policy covers our privacy policy for the DPG Professional Development Community.